Reference

medanwin Privacy Policy Explained

Your account details, wallet records and lobby activity receive a clear Privacy Policy at medanwin, so you can understand what we collect and why.

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PRIVACY CONTACT

Where To Send A Privacy Request

A direct policy route helps you ask about account data without explaining the same issue repeatedly. Use the support area connected to your account and include the phone number or payment reference concerned. We check the request against account details before discussing personal data, and we keep the conversation tied to the Privacy Policy rather than exposing another person’s records.

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Account request

Ask us to explain, correct or remove eligible account details through the signed-in support route. Include your registered phone number so we can check ownership before replying.

Wallet record

For a DANA, OVO, GoPay or QRIS record, send the receipt reference and approximate date. We use those details to locate the relevant transaction without requesting your wallet password.

Access concern

If an unfamiliar login or device appears, use the account support path beside the login area. We can review the event, secure the account and explain the next verification step.

DATA HANDLING

How We Apply The Policy

Privacy controls work best when each account step has a defined reason. We use the following practices to keep requests understandable: account ownership is checked before personal data is discussed, wallet references…

Data collection

We collect details needed for account access, phone verification, support replies, security checks and payment reconciliation. A QRIS receipt or virtual account reference can identify a transaction, but it is not your wallet password.

Cookie controls

Cookies and device storage help preserve your login session, selected settings and security checks. You can manage browser storage through your device settings, though removing it may require another account verification.

Account security

We compare login events, device signals and account steps to detect unusual access. Never send a password or one-time phone code in support messages; we use ownership checks instead.

Retention period

We keep records only for the operational, security or legal period connected with their purpose. Payment references from DANA, GoPay or bank transfer may remain while reconciliation or a lawful request requires them.

Changing your details

If your phone number or account detail is wrong, contact support from the account route and state what needs correction. We may ask for a verification step before changing information tied to access.

Request handling

For a copy, correction, deletion request or policy question, provide your registered contact and the relevant date or reference. We assess the request under this Privacy Policy and local requirements.

Privacy Policy Questions For medanwin

These answers address the searches we hear most often about personal data, wallet records and account access. They are written for Indonesian account holders checking the Privacy Policy before opening an account or contacting support. If your case involves a specific receipt, device or phone number, use the account support route so we can check the correct record.

The medanwin Privacy Policy explains how we collect and use account, device, support and payment-reference data. It also covers cookies, security checks, retention, corrections and requests for eligible data access.

We may collect your name, phone number, verification details, login events, device signals, support messages and transaction references. Activity linked to Sic Bo, Bingo or Sportsbook may also form part of account records.

Yes. The Privacy Policy covers references connected with DANA, OVO, GoPay and QRIS, plus bank transfer and virtual account records. We use them for reconciliation, account security and payment-status requests.

Send a request through the signed-in account support route with your registered phone number and the records you want. We verify ownership first, then assess the request under this Privacy Policy.

Yes. Tell support which detail is incorrect, such as a phone number or account name, and provide the relevant account reference. We may require phone verification before making a correction.

Cookies and device storage preserve sessions, selected settings and security checks when you move between login and the lobby. Browser controls can remove them, but a new verification step may follow.

Retention depends on the purpose of each record and applicable legal or security needs. A QRIS, virtual account or bank transfer reference may remain while reconciliation, account protection or a lawful request requires it.

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